When the first rep claimed m “it doesn’t show delivered” and that didn’t pan out, we were told by the SECOND rep that we used the WRONG return label to send our installment phone back (seriously). So tracking number shows delivered by Newgistics to AT&T nearly a month ago. Newgistics recieved the package on December 11th and AT&T recieved the Phone back on December 13th 2017. Thanks!ĭealing with AT&T saying I didn’t return my old phone after I upgraded. Appreciate any help anyone could provide. Can anyone tell me what my recourse is if the tracking information remains a mystery? Also, does anyone know how long it usually takes for AT&T to get the phone once Newgistics has it? Or is Newgistics the company I am returning it to? Not sure how all of this works, but I used the label they provided, and I don't want to end up owing for the phone just because the return process is sketchy. I am worried that the phone will not make it to AT&T by Dec. I tried what I think is the Newgistics tracking number, and it was not found. I went to the Newgistics website and entered the USPS tracking number, and it gave the same update. Later it said that the package had been turned over to the vendor and that no further updates to tracking would be made by USPS. For some reason, the tracking information just updated today and showed that it was received by USPS. I used the prepaid label and packaged the phone up and sent it back through USPS on Dec. I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the 14 days. I waited a few days to give it to my daughter because it was going to be a Christmas present. Hi, I upgraded a line on my account with a trade-in option.
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